FAQ
666 game FAQ — Answers on Withdrawals, Bonuses and KYC
This page brings together answers to the most common questions from Bangladeshi players about withdrawal times, welcome bonus terms, bKash and Nagad deposits, slot game RTP and identity verification. If you cannot find your question, contact us via 24/7 live chat.
Category 01
Withdrawals
Questions about the withdrawal process, timeframes and amounts
After successfully submitting a withdrawal request at 666 game, the money usually arrives in your bKash, Nagad, Rocket or Upay account within 1 hour. If your KYC verification is complete and there are no pending restrictions on your account, the process is completed as quickly as possible. Make sure the mobile number provided during registration is correct.
"Pending" means your request is being processed. It is usually resolved within 1 hour. If it takes longer than expected, contact 666 game's 24/7 live chat and provide your transaction ID. A common reason withdrawals get stuck is incomplete account verification or unmet wagering requirements.
Yes. 666 game runs its service 7 days a week, 24 hours a day. Withdrawals are processed the same way on Friday nights or public holidays, with the aim of delivering funds within 1 hour. However, during unusually busy periods there may be a slight delay — in that case, let us know via live chat.
The minimum withdrawal amount at 666 game is ৳1,000. This limit applies regardless of whether you withdraw via bKash, Nagad, Rocket or Upay. The system will not accept a withdrawal request below this amount, so only submit a request once your balance is sufficient.
Yes. If a withdrawal is cancelled for any reason, the money is immediately returned to your main 666 game account balance. You will generally be notified of the reason for cancellation by email or through live chat. Once the issue is resolved, you can submit the request again.
Category 02
Welcome Bonus
Questions about the first deposit bonus, wagering requirements and expiry
Yes. The 120% welcome bonus at 666 game can only be claimed once per new account, at the time of the first deposit. If the same person opens multiple accounts to claim the bonus again, it is a violation of the rules and the account may be suspended. This bonus is available up to a maximum of ৳5,000.
Bets placed on 666 game's slot games, live casino, card games and fishing games generally count towards completing the welcome bonus wagering requirement. However, the contribution percentage may vary for some games. For full certainty, read 666 game's terms and conditions or ask via live chat.
The wagering requirement is calculated as 10 times the bonus amount. For example, if you deposit ৳1,000, you receive ৳1,200 as a 120% bonus and your total balance becomes ৳2,200. To withdraw winnings from the bonus, you must complete ৳1,200 × 10 = ৳12,000 in bets.
If the wagering requirement is not met within the specified time, 666 game reserves the right to cancel the bonus balance. Read the terms and conditions displayed at the time of claiming the bonus carefully to know the exact expiry period. The deposit portion generally remains untouched — only the bonus is cancelled.
To receive the maximum ৳5,000 bonus at a 120% rate, you need to deposit at least ৳4,167 (approximately). For example, a deposit of ৳8,400 gives a 120% bonus of ৳5,000 (the maximum limit), resulting in a total balance of ৳13,400 and a wagering requirement of ৳5,000 × 10 = ৳50,000.
Category 03
How to Deposit
Deposit methods, minimum amounts and solutions to common problems
Sometimes a deposit may take a few minutes to be credited due to network delays. If the money has not arrived after 15 minutes, take the transaction ID or screenshot from your payment method and contact 666 game's live chat. It is usually resolved quickly.
The minimum deposit amount to play any game at 666 game is ৳200. This is the same across all methods — bKash, Nagad, Rocket and Upay. From ৳200 you can start playing in any section: slots, live casino, cricket betting or fishing games.
Currently 666 game accepts deposits via four mobile financial services: bKash, Nagad, Rocket and Upay. These are the most widely used mobile payment methods in Bangladesh, so most players can easily use at least one of them.
Log in to 666 game, go to the deposit section and select bKash. From your bKash app, send money to the account number shown on screen and enter the reference number in the appropriate field. Once the payment is confirmed, the balance will be added within a few minutes.
Yes, the process is almost identical. Select Nagad on the 666 game deposit page, send to the displayed number from the Nagad app and enter the transaction ID. A minimum of ৳200 must be sent. Nagad is a fast and reliable method available across almost all of Bangladesh.
Category 04
Slots and Jackpots
Questions about RTP, volatility, progressive jackpots and free spins
RTP (Return to Player) is a theoretical percentage showing how much a game tends to return to players over the long term. For example, Mahjong Ways 2 has a maximum RTP of 96.95%. This means that on average, for every ৳100 wagered, ৳96.95 tends to be returned — however, this is a statistical average, not a guarantee for every session.
In progressive jackpot games, a small portion of each player's bet is added to the jackpot pool. The more people play, the larger the prize grows. When a player hits a specific combination, they win the entire jackpot and the pool resets from zero. Various progressive jackpot slots are available at 666 game.
To play slot games on a low budget, choose low-volatility games where small wins come more frequently. Games like Fortune Mouse (PG Soft) or Fortune Gems (JILI) pay out regularly. You can also set a minimum bet per spin to keep your balance going longer.
In high-volatility slots, large prizes come rarely — you may go a long time without a win before suddenly hitting a big amount. Low-volatility games pay out smaller prizes more regularly. Fire in the Hole xBomb by Nolimit City is an example of high volatility, while Fortune Gems is a low-to-mid volatility example.
If you receive free spins as an in-game bonus round, the winnings go directly to your balance. However, if the free spins are part of a promotional offer, specific wagering conditions may apply. The terms and conditions for each 666 game offer are stated separately.
Category 05
Identity Verification (KYC)
Questions about registration verification, required documents, and rejections
The KYC (Know Your Customer) process is primarily for account security and fraud prevention. It confirms that the account is being used by its actual owner and that the account holder is 21 years of age or older. At 666 game, verification may be requested before a large withdrawal or if unusual activity is detected on the account.
If verification is rejected, you will generally be emailed the reason. This can happen due to blurry images, expired documents, or a mismatch in name or address. In that case, submit new documents that are clear and complete. Contacting 666 game's live chat for assistance allows the issue to be resolved faster.
Verification may be requested the first time you submit a large withdrawal, or if logins from multiple devices are detected on the account. Additionally, 666 game reserves the right to request verification at any time for security purposes. Completing verification in advance keeps the withdrawal process smooth.
A National ID card (NID) is the most commonly used and accepted document. A passport or driving licence may also be submitted. A utility bill or bank statement may be requested for address verification. All document images must be clear, show all four corners, and must not be expired.
Still have questions? Talk to us directly
If you have any issue beyond the questions on this page, the 666 game support team is always here for you. Support is available in Bengali and English, seven days a week, twenty-four hours a day. Feel free to contact us to learn about responsible gaming as well.
Live Chat
Click the chat button at the bottom right of the site for instant help. You can talk in Bengali.
Email Support
For detailed issues, write to us by email:
[email protected]